DEALING WITH DIFFICULT PEOPLE

Do you encounter know-it-alls, complainers, gripers, passive types, aggressive types, gossipers, dictators, “yes” people, and “no” people who make your life miserable? Attend this seminar for strategies, tips and techniques for fighting frustration at work and at home. You will learn communication skills for dealing with difficult people, reducing your stress and gaining more cooperation..

SEMINAR TOPICS INCLUDE THE FOLLOWING:

• Learn why difficult people act the way they do
• Gain skills on what to say and do in
• specific situations
• Learn how to get adversaries to cooperate
• Develop communication skills to transform
• your difficult relationships
• Improve your listening skills
• Learn ways to become less of a target for
• difficult people’s barbs and antics
• Develop greater understanding and empathy
• Learn to respond, not react
• Bring out the best in even the most contrary types

The seminar employs a balance of content and process and a blended approach to learning. This involves experience-based learning, brief lecture, and small and large group conversations. Methodologies are highly interactive and address different learning styles. Group process exercises and presentations are offered to maximize individual and group learning.

SEMINAR INSTRUCTOR:

David Markwardt owns David Markwardt Consulting, LLC and is the facilitator for many programs in Santa Fe, including The Executive Leadership Institute, The Essentials for Supervisors Program, The Public Servant Emerging Leaders Program, and Santa Fe Chamber of Commerce’s Leadership Santa Fe.