COMMUNICATING CLEARLY WITH TACT, PROFESSIONALISM AND RESPECT

It is hard to communicate clearly, very hard, harder than most people think. The benefits—the positive, ripple effects—of speaking clearly and with tact,
professionalism and respect are boundless. From customer service roles to supervisory roles, everyone needs to communicate clearly. In this seminar, you
practice and improve these skills and learn tools you can use at work.

SEMINAR TOPICS INCLUDE THE FOLLOWING:

• Improve your interpersonal communication skills
• Define ‘tact’ and its importance when communicating with others
• Describe strategies for maintaining professionalism when communicating with others
• Practice describing things clearly and accurately
• Learn to listen attentively by probing with appropriate questions to clarify understanding
• Practice active listening
• Identify common misconceptions about communication
• Improve your ability to understand when communications have been unsuccessful and develop the skills to quickly modify your approach
• Demonstrate clear communication to avoid misunderstandings and confusion
• Learn how to effectively give and receive feedback
• Effectively communicate constructive criticism and bad news to others

The seminar employs a balance of content and process and a blended approach to learning. This involves experience-based learning, brief lecture, and small and large group conversations. Methodologies are highly interactive and address different learning styles. Group process exercises and presentations are offered to maximize individual and group learning.

SEMINAR INSTRUCTOR:

David Markwardt owns David Markwardt Consulting, LLC and is the facilitator for many programs in Santa Fe, including The Executive Leadership Institute, The Essentials for Supervisors Program, The Public Servant Emerging Leaders Program, and Santa Fe Chamber of Commerce’s Leadership Santa Fe.